Shipping policy

Shipping Policy

Last Updated: July 11, 2026

At CAT MERCH DUCTUS, we are committed to delivering your order quickly and securely. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • United Kingdom: 5–10 business days
  • Europe: 6–12 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method. Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. CAT MERCH DUCTUS is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery window, please contact us. We will work with the shipping carrier to locate your shipment and provide updates.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the customer's responsibility.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging so we can assist you promptly.

Contact Us

If you have any questions regarding shipping, please contact us through our Contact Us page or email our customer support team.